Rabeeit

Privacy Policy

                                                                                                                    Last updated: August 20, 2026

Rabeeit (“we,” “us,” or “our”) sells baby and infant products — including Montessori, STEM, and sensory toys, and baby feeding products — to customers in Bangladesh through our website, our Facebook Page, and WhatsApp. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By placing an order or messaging us through any of these channels, you agree to the practices described below.

1. Information We Collect

We collect information you give us directly, and some information generated automatically when you interact with us.

1.1 Information you provide
  • Contact details: full name, phone number, delivery address, and (if provided) email address
  • Order details: the products you order, quantity, price, and any notes or preferences you share with us
  • Communications: messages you send us via Facebook Messenger, WhatsApp, our website’s contact/order form, or phone calls, including any details about your child (e.g. age or size) you choose to share so we can recommend suitable products
  • Payment-related details: for Cash on Delivery (COD) orders we do not collect card or bank details. If you pay via bKash or Nagad, the payment is processed directly through that provider — we typically only receive confirmation of payment (transaction ID and amount), not your PIN or full account credentials
1.2 Information collected automatically
  • Website data: when you visit or order through our website, we may collect standard technical data such as IP address, browser type, device type, and pages viewed, typically through cookies or similar technologies, along with the order details you submit through our checkout
  • Facebook/WhatsApp data: basic profile information (such as your name and profile photo) visible to us when you message our Page, as governed by Meta’s policies
2. How We Use Your Information

We use the information we collect to:

  • Process, confirm, and deliver your orders
  • Coordinate delivery and Cash on Delivery collection with our logistics partners
  • Communicate with you about your order status, delivery timing, or product availability
  • Verify and confirm payments made via bKash or Nagad
  • Respond to questions, complaints, and return or replacement requests
  • Recommend products suited to your child’s age or needs, when you’ve shared that context with us
  • Improve our product range, descriptions, and customer service
  • Send order-related updates and, where you have not opted out, occasional promotions or new product announcements
  • Detect and prevent fraudulent or abusive orders (e.g. repeated fake COD orders)
3. Who We Share Your Information With

We do not sell your personal information. We share it only as needed to fulfil your order and run our business:

  • Delivery/logistics partners: we share your name, phone number, address, and order/COD amount with courier partners such as Pathao, Redx, and Sundarban Courier so they can deliver your order and collect payment
  • Payment providers: if you pay via bKash or Nagad, transaction details are handled between you and that provider under their own privacy and security terms
  • Meta (Facebook/WhatsApp): if you contact us via Messenger or WhatsApp, that conversation is also subject to Meta’s privacy policy
  • Website hosting & service providers: we may share limited data with tools we use to run the business and our website, such as our hosting provider, spreadsheet, accounting, or customer-communication tools, strictly to support our operations
  • Legal requirements: we may disclose information if required by law, court order, or a legitimate request from a government authority in Bangladesh

We do not share your data with third parties for their own marketing purposes.

4. Cash on Delivery (COD) Orders

Most orders placed with us are Cash on Delivery. This means:

  • Your name, phone number, and delivery address are shared with our courier partner solely to complete delivery and collect payment
  • We and our courier partners may contact you by phone to confirm the order before dispatch, particularly for higher-value items
  • We may keep a record of cancelled or refused COD deliveries to reduce fraudulent or repeated failed orders
5. Children’s Products & Children’s Data

Rabeeit sells products for babies and children, but our services are directed at parents, caregivers, and other adults who place the orders — not at children. We do not knowingly collect personal information directly from children. Any details about a child (such as age, size, or preferences) are provided voluntarily by the parent or caregiver to help us recommend suitable products, and are used only for that purpose.

6. Data Retention

We retain order and customer information for as long as needed to fulfil orders, handle returns or complaints, comply with tax and business record-keeping obligations, and maintain accurate business records. Where information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

7. Data Security

We take reasonable measures to protect your information, including limiting access to order and customer data to those who need it to fulfil orders. However, no method of storage or transmission — including over our website, Facebook, or WhatsApp — is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

You can:

  • Ask us what information we hold about you and request a correction if it’s inaccurate
  • Ask us to delete your information, subject to our legal and record-keeping obligations (e.g. we may need to retain order records for a period for accounting purposes)
  • Opt out of promotional messages at any time by telling us directly via Messenger, WhatsApp, or phone
  • Manage your own privacy settings directly on Facebook or WhatsApp for data those platforms control

To make any of these requests, contact us using the details in Section 11.

9. Returns & Refunds Data

If you request a return, replacement, or refund, we may collect additional information such as photos of the product, reason for return, and your preferred resolution, in line with our Return Policy. This information is used solely to process your request and improve product quality.

10. Changes to This Policy

We may update this Privacy Policy from time to time as our business, platforms, or logistics/payment partners change. The “Last updated” date at the top will reflect the most recent revision. Continued use of our channels after changes take effect means you accept the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach us at:

  • Business name: Rabeeit
  • Facebook Page: [Insert Rabeeit Facebook Page link]
  • WhatsApp/Phone: [Insert business phone number]
  • Email: [Insert business email, if available]
  • Website: [Insert Rabeeit website URL]